Do you have a showroom? How can I see your products?
We operate as an online business only and do not currently have a showroom. If you would like to see our furniture prior to purchase, we may be able to point you in the direction of a venue near you that has our product.
Is the furniture pre-assmebled?
Most of our products do not require assembly. Some are shipped in a 'knock down' format to reduce freight costs. These items are generally very easy to assemble with instructions and videos available.
Can I cancel my order?
Orders placed and paid for are generally dispatched on the next business day. If you call to cancel your order before it leaves the warehouse, this is not a problem. If you request to cancel an order after dispatch, you may incur shipping, packaging and restocking fees.
What carrier services do you use?
We use a variety of third-party freight carriers to deliver our products, including Mainfreight, TGE, DFE, Startrack, and Followmont. We also deliver in Brisbane with our own trucks on occasion.
Do you offer free shipping?
No, we do not offer free shipping due to the size and variation of our products. Shipping costs are determined by the size of your order.
Can I track my order?
Yes, you will receive an email with a tracking code once your order is dispatched from the warehouse.
Do you ship internationally?
Usually, Kinso only ships within Australia. However, we have shipped to locations such as the Pacific Islands and New Zealand upon request. Contact us directly if you require international shipping arrangements.
How long will shipping take?
In-stock orders are dispatched within 2 business days. Shipping times will vary by location and carrier, but generally:
Brisbane, Sydney, and Melbourne: a few days
Regional areas, WA, and NT: up to 2 weeks
Will your carriers deliver upstairs or to an above-ground level?
No, standard delivery from our carriers is to the ground level of your property only. If you require stair carries, hoist services, or delivery to an above-ground level, these additional services require extra fees.
Can I update my delivery address?
Yes, you can update your shipping address before your order is shipped. However, once your order is shipped, updating the address through the carrier is not always possible and can incur additional charges.
Can I return my product?
Yes, we offer returns within 30 days of delivery for a full refund or exchange as long as:
The furniture is undamaged and in the original condition you received it in (and unassembled for non-damaged products).
The pickup is successful on the scheduled day, otherwise a $150 re-booking fee may apply.
How long is my furniture under warranty?
All our products come with a warranty against manufacturing faults and defects – this does not include general wear and tear. The length of the warranty varies according to the product and is displayed on the specific product page. If this can not be seen or you want further clarification on the warranties offered, please contact us.
My order was damaged on arrival. How do I get a replacement?
If your furniture arrives damaged, take pictures within 3 days of delivery and email them to warranty@kinso.com.au. This will initiate a return and a replacement will be shipped upon inspection of the damage.
I received the wrong item. How can I get the correct order?
Please e-mail warranty@kinso.com.au. We'll arrange to ship the correct to you order as soon as possible and pick up the incorrect items at a time that is convenient for you.
